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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A pop-up menu will appear. It includes in-depth info about all the operations that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast library of educational video clips describing how to work with our Control Panel. They're shot for those of you who want to see how things are getting done instead of just reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you searching for, take a gaze at our extensive FAQ database, which contains questions asked by real users and provides practical solutions. We regulary update our Frequently Asked Questions database with new articles in an attempt to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can contact our great team of customer support engineers available 24/7/365 and eager to help you with any issue. Each support ticket you submit will be answered in less than 60 minutes (the average support ticket response time is only twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 322149

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com